Returns & Exchanges Policy

We accept returns and provide online store credit for unopened and non-hygienic items. Please review the guidelines below before initiating a return.

GENERAL RETURN RULES

1. Exchanges/Returns are permitted for unopened beauty and electronics within 7 days of receiving the product. Items must be unopened, unused, and in their original packaging.

2. Original receipt or packing slip is required for all returns/exchanges.

3. All sale and discounted products are FINAL SALE.

K-Pop Items:

• For damaged K-pop items, customers must submit an unboxing video clearly showing the package and its contents upon receipt.

• The video must:

  • Start with the unboxing of a SUKOSHI package.

  • Show the contents clearly without any editing or cutting.

• Without this proof of condition, we cannot process your request.

Shipping:

• Original shipping fees are non-refundable once tracking information is generated.

• Customers are responsible for return shipping and handling fees.

• Defective Items: Contact us at hello@sukoshi.com for assistance. 

HOW TO RETURN

1. Online Purchases:

   • Email hello@sukoshi.com with your order number and item(s) you wish to return/exchange.

   • Returns must be sent by mail.

2. In-Store Purchases:

   • Returns/exchanges can only be processed in-store at any SUKOSHI location.

IMPORTANT NOTES

• Store credit will not be issued for open, used, or damaged products.

• Notify us of any order discrepancies or issues within 7 days of delivery.

We’re here to help! For any questions, contact us at hello@sukoshi.com.